Opticard provides customer service for both your employees and your cardholders, 24 hours a day, 7 days a week.  We provide an IVR service that lets clients and cardholders check balances using an automated service through any touch-tone phone.  We also offer a live support center for program or technical assistance during business hours.

Training
Opticard provides customized training to meet the needs of your organization.  We offer a range of options, from train-the-trainer models to on-site training to online "Webinars".  We also provide a comprehensive Merchant Web User Guide with complete instructions for ongoing program administration, maintenance and reporting.

Conversion Services
Opticard can quickly convert you from your existing gift card program to the Opticard platform.  We convert existing balances and allow usage of already issued cards.  We have successfully completed dozens of conversions.